Frequently Asked Questions

What is “the portal”?

The portal is a private website area that only homeowners can access. The link to the portal is at the top of the page, labeled Homeowner Login.

How do I log in to the portal?

Innovative Management set up logins for each property using the email addresses that your association provided. If we don’t have an email address for your property, a login may not have been set up for you.

If you are having difficulty finding it on the portal, or if you have never logged into the portal, please get in touch with us, and we will look it up for you.

What is my account number?

Your account number can be found on the portal. After you have logged in, look in the top right corner for the owner’s name, along with the account number for the property.

Where can I get submit a work order?

You can submit work order requests via the portal or the contact page.

How do I get approval to improve my property?

You can submit an improvement application through the portal or the contact page.

Did you receive my payment?

Log into the portal and check your transaction history. If the payment is not showing there, we haven’t received your payment. All transactions are posted once per day.

My neighbor is doing something wrong. What can I do?

Fill out a complaint form and email it back with a picture of the complaint. The complaint form is in the portal under the Documents section in the “forms” folder.

I got a violation. What do I do?

The violation letter and a picture of the violation are on the portal. Once fixed, send us an email with photo proof of the correction, and we will make sure it fully satisfies the violation and close it out.

Where do I get a proof of insurance?

Your certificate of insurance (COI) is on the portal.

Where do I get documentation needed to sell my home?

Depending on what state you live in, you will need different documents. Please read When Selling Your Home to learn about the documents you need and how to order them through Homewise Docs.

Are rentals allowed in the community?

Each community has different rules. Your rental rules are in your community’s governing documents. You can download these documents from the portal.

How do I request a clubhouse rental?

Fill out an application for clubhouse rental on the portal and email it to us. The clubhouse rental form is in the portal under the Documents section in the “forms” folder.

What is your preferred process for tracking ongoing projects and maintaining open lines of communication with Board Members and Homeowners?

All Board Members and Homeowners have 24/7 access to an online portal that provides real-time status updates of all work orders, violations, account balances, applications, etc. We also utilize this software to send regular email updates to all Homeowners to keep them informed regarding ongoing project updates.

How do you ensure a consistently high quality of service and knowledge of our community?

In addition to a full-time manager dedicated to serving the needs of your community, there is also a backup manager involved with the community at least 10 hours per week and a full accounting team and administrative support staff. This ensures that even without your dedicated manager, other team members are fully equipped to handle any questions and concerns.

What is your policy on responding to Board and Homeowner calls and emails?

We strive to return all phone calls and answer all emails within one business day. Innovative Management stands out from competitors by providing 50 hours of customer service per week, Monday through Friday, from 8:00 AM – 6:00 PM EST. This provides a larger window of time for Homeowners and Board Members to contact us, both before and after their work days.

How do you provide a high quality of life for your employees while guaranteeing 100% satisfaction for your clients?

In addition to working from home offices, we’ve found that by creating 4-day work weeks for our Associates, they can spend more time with their families than what is standard in our industry. There also receive other benefits such as a simple IRA with 100% company match, profit sharing, medical, and driving allowances. Our managers earn a base salary and a percentage of their portfolios; therefore, their performance for you will greatly affect their earnings. These incentives have attracted talented individuals willing to dedicate the necessary effort to ensure your satisfaction, virtually eliminating turnover and improving the quality of service we can offer you and your Homeowners.