About Us

A team of certified property management professionals

Innovative Management provides superior Homeowner Association Management for the Cincinnati and Pittsburgh markets. We provide a wide range of offerings, from full service management to self service software. We thrive on combining the latest property management technology with exceptional customer care, from condominium communities to custom home developments.

We are a group of certified property management professionals with accreditations from the Certified Manager of Community Associations (CMCA®), the only international certification program designed exclusively for homeowner and condominium associations and cooperatives managers. The CMCA recognizes individuals who have demonstrated the fundamental knowledge required to manage community associations. Association homeowners, board members, and management companies seek qualified professionals to manage their communities. CMCA certification gives homeowner and condominium associations confidence that our team has the specialized skills needed to successfully manage properties.

What makes us different

We customize our services to fit your needs.

Regardless of how unique your needs may be, chances are we can customize training, consulting, or mentoring to suit your needs. Our goal is to work to empower our clients to be more savvy consumers of our services. By providing an à la carte style of management, our clients are able to pick which services best fit the needs of their community and leave out those that don’t.

We are vendor neutral.

We don’t have anything to sell other than our management service. Strictly speaking, our client’s best interests are all that matter.

We’re online and just up the street.

When you choose to place your neighborhood in our hands, you can do so with the knowledge that we selectively market to a restricted geographic area and are in close proximity to our communities. In this way we can quickly respond to emergencies and are sensitive to local community standards. We work with you to build relationships with reliable local contractors. Close proximity also means that we can be onsite more often than our competitors.

We have invested considerable resources in a systematic approach to delivering management services efficiently and on time. Our use of advanced industry software and cutting edge Internet communication is a demonstration of our commitment to the future of your association.

Cutting edge technology applications.

We firmly believe that communication is the key to successful communities. We are leaders in utilizing the latest technology to foster and enhance communication between all members of the communities we serve. We never stop looking at new and emerging technology solutions that can help us lower costs and improve convenience.

Working together to create great communities.

We partner with our clients to help them find ways to build a sense of community within their neighborhood. We believe that consistent communication, encouraging volunteerism, and hosting of quality events positively affects members’ perception of their association. Vibrant communities are more pleasant places in which to live resulting in increased property values and homeowner satisfaction.

Meet our property management team

Kaitlin Burge

Chief Executive Officer, CMCA

As CEO, I am in charge of overseeing all operations which include accounting, billings, resale document production and recording, team member management, and merger & acquisitions. As the premier leader in community association management, I strive to take Innovative Management into the next millennium.

Joshua Krupp

Chief Financial Officer

As CFO, I oversee all accounting and financial decisions which include Accounts Receivable, Accounts Payable, billing, bank reconciliations, bank transfers, budgets, collections, new association initiation, and preparation of financial documents.

Sherri Smith

Executive Assistant

As Executive Assistant, I assist our community managers with day to day operations.

Monica Barreiro

Administrative Assistant

As Administrative Assistant, I manage phone calls and emails and help clients with general inquiries and requests.

Gabriela Cavazos

Administrative Assistant

As Administrative Assistant, I manage phone calls and emails and help clients with general inquiries and requests.

Darlene Andreola

513-521-5515

Accounting Specialist

As Accounting Specialist, I focus on vendor payments, customer account inquiries, and collections.

Tracy Lindeman

513-521-5515

Accounts Payable

As our Accounts Payable Specialist, I focus on vendor payments, bank reconciliations, bank transfers, budgets, collections, new association initiation, and preparation of financial documents.

Shelly Millspaugh

513-521-5515

Accounts Receivable

As an Accounts Receivable Specialist, I handle customer account inquiries, billing, collections, and new association initiation.

Bob LaMontagne

513-521-5515

Community Administrator, MBA, CMCA, AMS

As a Community Administrator, I am involved in managing the day to day operations of numerous associations. I facilitate board meetings and annual owners meetings, and communicate with Owners, Developers, and Vendors on a regular basis.

Holli Phillips

513-521-5515

Community Administrator

As a Community Administrator, I am involved in managing the day to day operations of numerous associations. I facilitate board meetings and annual owners meetings, and communicate with Owners, Developers, and Vendors on a regular basis.

Alejandra Torres

724-926-3093

Community Administrator, MBA, CMCA, AMS

As a Community Administrator, I am involved in managing the day to day operations of numerous associations. I facilitate board meetings and annual owners meetings, and communicate with Owners, Developers, and Vendors on a regular basis.

Tami Wilson

513-521-5515

Community Administrator, CMCA

As a Community Administrator, I am involved in managing the day to day operations of numerous associations. I facilitate board meetings and annual owners meetings, and communicate with Owners, Developers, and Vendors on a regular basis.