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We believe our first responsibility is to the homeowners we serve.
In meeting their needs everything we do must be of high quality.
We must constantly strive to reduce costs
in order to maximize effective use of finite resources.
Customer requests must be handled promptly and professionally.
We must maintain in good order
the property we are privileged to manage,
Reserves must be created to provide for future needs.
Our second responsibility is to those homeowners
who freely give of their time and expertise in service to their community.
We must be considerate of their time.
We must work to provide the Board with carefully researched information,
alternatives, and recommendations to make decision-making a simple task.
Our job is to assist the Board and implement its decisions.
Our third responsibility is to the contractors who serve our communities.
They must be treated fairly and with dignity.
We must be a fair and honest broker in the resolution of disputes.
Our contractors must have an opportunity to make a fair profit.
We are responsible to our associates,
the men and women who work in the service of our clients.
Everyone must be considered as an individual.
We must respect their dignity and recognize their merit.
They must have a sense of security in their jobs.
Compensation must be fair and adequate,
and working conditions clean, orderly and safe.
We must be mindful of ways to help our associates fulfill
their family responsibilities.
Associates must feel free to make suggestions and complaints.
There must be equal opportunity for employment, development
and advancement for those qualified. We must provide competent management,
and their actions must be just and ethical.
Business must make a sound profit.
We must experiment with new ideas.
New methods explored, technology and programs developed
and mistakes paid for.
When we operate according to these principles,
all stakeholders will benefit.
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